Croopple Tech (Croopple Technologies Pvt. Ltd.)
Effective Date: 7 December 2025
Last Updated: 7 December 2025
At Croopple Tech, we value the trust of our clients and aim to provide high-quality digital products, web development services, and AI-driven solutions. This Refund Policy explains when clients may be eligible for a refund and how the process works. Our goal is to remain transparent, fair, and aligned with global e-commerce and digital service guidelines.
A refund may be issued if:
If a purchased digital product has a critical technical issue that prevents usage, and our support team is unable to resolve it within a reasonable timeframe, a partial or full refund may be considered.
If the project has not begun and no work has been delivered, clients may request cancellation and refund of any prepaid amount (except non-refundable booking fees, if applicable).
Refund approvals depend on project progress, resources allocated, and documented communication.
Because of the nature of digital work, some services cannot be refunded once delivered or completed:
Once a milestone has been delivered and approved, that portion becomes non-refundable.
To request a refund:
Our team will review the request and respond within 5–10 business days.
If the request is approved, refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.
If you made a duplicate payment by mistake, please contact us immediately. After verification, the duplicate amount will be refunded in full.
If you notice an unauthorized charge related to Croopple Tech:
We will assist in resolving the issue and verifying account activity.
Because our services involve planning, resource allocation, and customized digital work, we cannot offer refunds for:
If you have questions about this Refund Policy or need assistance:
Our team is committed to helping resolve concerns professionally and fairly.
We may update this Refund Policy to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised effective date.